Seeking and acting on client feedback
Our client feedback programme is one of Bartier Perry’s most important initiatives.
As we helped clients respond to the challenges of COVID-19 in the last 12 months and face to face meetings in particular became difficult, it was with some reluctance that we put it on hold.
In recent weeks either virtually or in-person, I’m again meeting with and seeking formal feedback from our clients.
In those meetings it is often gratifying to hear what the firm is doing well but also essential to have an open ear to what we can be doing better.